Super Magnifier & Text Reader
Help for the iPhone, iPad and Android apps. If your answer is not here, email us with your device, the app version and what happened.
How do I restore my Pro purchase?
Open the menu, choose Settings, then Restore purchases. Use the same Apple ID (iPhone and iPad) or Google account (Android) that bought Pro. Restoring does not charge you again.
How do I manage or cancel my subscription?
On iPhone and iPad, open Settings, tap your name, then Subscriptions, and choose Super Magnifier. You can also tap your plan in the app's Settings. On Android, open Google Play, then Payments & subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app does not cancel a subscription.
I bought Pro but features are still locked.
Check that you are signed in to the same Apple ID or Google account, connect to the internet, then use Restore purchases in Settings. If it still fails, email us with the app version and the order number from your receipt.
Why does the app ask about ads and tracking?
The free version shows ads. Where the law requires it, the app asks for your consent first. On iPhone and iPad you can also turn off tracking in Settings, Privacy & Security, Tracking, and ads will still load without personalised targeting. Pro removes ads.
The camera is black or the app cannot read text.
Allow camera access in your device settings, close other apps that use the camera, and make sure the page is lit and in focus. Tap the picture to focus, or turn on the light. Text recognition reads printed text in English and other languages written in the Latin alphabet.
Where are my photos, scans and saved text?
Photos are saved on your device and listed in the app's Gallery. Scans, PDFs and saved text stay in the app on your device. We do not receive them, so we cannot recover them if you delete the app.
Read the privacy policy, which covers every version, or see the app page.