Arrows: Clear the Tangle Privacy Policy

Summary

Arrows: Clear the Tangle (the "Game") is a logic puzzle: tap an arrow and it slides off the board. You do not need an account to play. Your progress stays on your device unless you turn on backup. This page explains what the Game processes, why, and the choices you have.

No sign-upWe never ask for your email, phone number or real name.

We don't sell dataWe do not sell your personal data to anyone.

Ads are optionalA one-time purchase turns off the full-screen ads.

Delete any timeSettings › Delete my online data removes your duel profile.

1About the Game

The Game is published by SugarApps ("we", "us") on Google Play and the App Store. It includes a campaign of puzzle levels, a Daily puzzle, Timer and Reveal modes, and Duels: races against AI rivals, recorded player "ghosts" or, when online play is available, a live player.

2Information we process

We keep this to what is needed to run the Game.

Information	Why	Who handles it
Game progress, settings, in-game balances and the profile name you type in	Run the Game and remember where you are	Stored on your device only (see section 3)
Play Games player ID and gamer name, or your iCloud account, and a copy of your progress, only if you turn backup on	Back up and restore your progress	Google Play Games (Android) or Apple iCloud (iPhone and iPad)
An anonymous player ID, the display name you choose, your online rating, results and match tap timelines	Online duel matchmaking, ratings, player ghosts and fair-play checks	Our matchmaking service, hosted by Supabase
Advertising identifier (Android advertising ID, or IDFA if you allow tracking), IP address and approximate location derived from it, device and app information, ad interactions, and crash and diagnostic data from the ad SDKs	Show and measure ads, and prevent ad fraud	Google AdMob and Unity Ads (through AdMob mediation)
Which items you own and an anonymous transaction ID	Apply purchases once and restore them	Google Play Billing or Apple StoreKit. The Game stores ownership on your device (and in your optional backup).
Email and message content, only if you write to us	Reply to your question or request	SugarApps

We do not ask for, and the Game does not collect, your real name, email, phone number, contacts, photos, files, precise location or payment card details. The Game contains no analytics or crash-reporting software of its own.

3Stored on your device

To run the Game, Arrows saves the following on your device:

Game progress: levels cleared, stars, times, Daily, Timer and Reveal progress, achievements and statistics.
Duel results: your duel rating, win/loss record and your most recent duels.
Your diamond and hint balances (virtual items with no cash value).
Settings such as dark mode, sound, music, haptics, arrow colours and your ad consent choice.
The profile name you type in, if you set one, and a local player ID used for duel history on the device.

This is deleted when you clear the Game's data or uninstall it. If your phone's own backup is turned on (Google or iCloud device backup), it may include this data so it can be restored on a new device; you control that in your device settings.

4Optional backup

Backup is off until you turn it on in Settings › Backup & restore, and you can disconnect it at any time.

Android, Google Play Games. Arrows uses Google Play Games Services to sign you in and keep a copy of your progress in Play Games "Saved Games". Play Games may sign you in automatically when the Game starts, as with other Play Games titles, but nothing is backed up until you turn backup on. Google gives the Game your Play Games player ID and gamer name so the backup can be matched to you. You can see or delete your Play Games data from your Play Games profile or at myaccount.google.com.
iPhone and iPad, iCloud. Arrows saves a copy of your progress in its private folder in your iCloud Drive. Only your Apple ID can access it. You can delete it in Settings › [your name] › iCloud › Manage Storage.

5Online duels

When online play is available, Arrows signs you in anonymously to our matchmaking service (hosted by Supabase on our behalf). No email or password is involved. We store an anonymous user ID, the display name you choose, your online rating and win/loss record, and match results, including the timing of your taps (used to replay "player ghost" rivals and for fair-play checks). Other players in a match see your display name and rating.

AI rivals run on your device when no live player is found and are labelled as AI. Races where you stake diamonds are always against AI rivals.

Deleting your online data. In the Game, open Settings › Delete my online data. This permanently removes your online profile, rating and finished runs from our servers. You can also email us at the address in section 15 and we will delete it for you. Uninstalling the Game alone does not delete the online profile. Progress on your device and in your optional backup is not affected.

6Advertising

Arrows is free and shows two kinds of ads: optional rewarded ads that you choose to watch (for example to continue after running out of lives), and occasional full-screen ads between levels from level 31 onwards. Ads are never shown during a level. The one-time Remove ads purchase turns off the full-screen ads.

Ads are provided by Google AdMob, which can also request ads from Unity Ads through mediation. To choose and show ads, measure them and prevent fraud, these companies may collect the information listed in section 2 directly from your device. We do not receive this ad data, and it is not linked to your online duel profile.

EEA, UK and Switzerland, and some US states: Google's consent form asks for your choice before any ad is requested. You can change it at any time in Settings › Ad privacy choices, which appears where it is required.
iPhone and iPad: Apple's App Tracking Transparency prompt asks whether the Game may track you across other companies' apps and websites. If you decline, you still see ads, but they are not personalised. You can change this in Settings › Privacy & Security › Tracking.
Android: you can reset or delete your advertising ID in your device's Settings › Privacy › Ads.

More about how these companies handle ad data: Google and Unity.

7Purchases

Arrows offers in-app purchases such as "Remove ads" and hint packs. Payments are processed entirely by Google Play or the App Store; we never receive your payment details. The Game stores only which items you own and an anonymous transaction ID, so that a purchase is applied once and can be restored. Use Restore purchases in the Store on a new device.

8Who we share it with

We do not sell your personal data. Information is handled only by service providers that help run the Game, and only as needed:

Google (AdMob, Google Play Billing, Google Play Games Services) for advertising, purchases, sign-in and backup.
Unity (Unity Ads) for advertising, through AdMob mediation.
Apple (App Store, StoreKit, iCloud) for purchases and backup on iPhone and iPad.
Supabase, which hosts our online duel matchmaking service.
Other players in an online duel, who see your display name and rating.
Authorities or advisers when the law requires it, or to protect our rights, players or the public.

If SugarApps or its apps are ever sold or transferred, user data may be part of that transfer. The new owner will have to honour the commitments in this policy.

9Permissions

Internet and network state (Android): online duels, ads, purchases, and Play Games sign-in and backup.
Advertising ID (Android): used by the ad providers in section 6.
Vibration (Android): haptic feedback, which you can turn off in Settings.

The Game does not ask for your precise location, contacts, camera, microphone, photos or files. On iPhone and iPad it may show the App Tracking Transparency prompt described in section 6.

10Retention and security

Online duel data is kept while your online profile exists and is removed when you delete it (section 5). Backups are kept by Google or Apple until you delete them. Emails you send us are kept only as long as needed to help you. Ad data is retained under Google's and Unity's own policies.

Backups, online duel traffic and ad requests travel over encrypted connections (HTTPS). Online duel data is protected by access rules on our matchmaking service. No method of transmission or storage is perfectly secure, but we work to protect the little information involved.

11Your choices and rights

Ads: change your consent in Settings › Ad privacy choices, adjust your device ad settings, or buy "Remove ads".
Online data: delete it in Settings › Delete my online data.
Backup: turn it off in Settings › Backup & restore, and delete the copy from your Google or Apple account.
Your data: depending on where you live (for example the EEA, UK, California or other regions with privacy laws), you may have the right to access, correct, delete or restrict the use of your personal data, to object to certain processing, and to withdraw consent at any time.

To make a request, email us at the address in section 15. We will respond within a reasonable time, normally within 30 days. You may also complain to your local data protection authority.

12Children

The Game is not directed to children under 13 (or the minimum age in your country), and we do not knowingly collect personal data from them. If you believe a child has given us personal data, contact us and we will delete it. Ads shown in the Game are limited to content suitable for a general audience.

13International transfers

Our providers (such as Google, Unity, Apple and Supabase) operate globally, so information may be processed in countries other than your own. Where required, they rely on recognised safeguards such as standard contractual clauses.

14Changes to this policy

We may update this policy as the Game or the law changes. The date at the top shows the latest version. For material changes we will tell you in the Game or on our website before they take effect.

15Contact us

Questions about this policy, or want us to delete data we hold about you?

[email protected]