Support

Arrows: Clear the Tangle

Help for the Arrows puzzle game on iPhone, iPad and Android. If your answer is not here, email us with your device, the app version and what happened.

How do I play?

Tap an arrow and it slides off the board in the direction it points. If another arrow is in its way, the tap is blocked and costs a heart. Clear every arrow to finish the level, and clear it without losing a heart for three stars.

I'm stuck on a level. What can I do?

Tap the light bulb to use a hint: it highlights an arrow that is free to move right now. Every board is checked by a solver, so every level can be cleared. On big boards, pinch to zoom in and drag to look around.

What happens when I run out of hearts?

The level ends and you can try again straight away. You can also watch an optional short ad to continue where you were.

How does the Daily puzzle work?

Everyone gets the same Daily puzzle each day. Clearing it on consecutive days builds your streak, you can catch up on days you missed, and you earn monthly trophies.

Who am I racing in Duels?

Free races look for a live player online. If no one is found, you race a recorded player ghost or an AI rival, and the game always labels which one it is. Races where you stake diamonds are always against AI rivals.

How do I back up my progress or move it to a new phone?

Open Settings and turn on Backup & Restore. On Android this uses Google Play Games; on iPhone and iPad it uses iCloud. On the new device, sign in to the same account and restore from the same screen.

How do I remove ads or restore my purchase?

Remove Ads is a one-time purchase in the Store that turns off the full-screen ads between levels. Optional rewarded ads stay available if you want them. If you reinstall or change device, open the Store and tap Restore purchases, signed in to the same Google account or Apple ID that bought it. Restoring does not charge you again.

Why does the game ask about ads and tracking?

The free version shows ads from Google AdMob. Where the law requires it, the game asks for consent first, and on iPhone and iPad it asks permission before using the advertising identifier. You can say no and still play everything. Change your choice later in Settings › Ad privacy choices.

How do I delete my online data?

Open Settings and tap Delete my online data. This permanently removes your online duel profile, rating and results from our servers. Your progress on the device is not affected. You can also email us and we will do it for you.

Read the privacy policy · delete your online data.